Return Policy Page

Return and Exchange Policy

We care about your satisfaction. You may request a return or exchange within 7 days from the date you receive your order in the following cases:

1. The product is damaged or has a manufacturing defect upon delivery.

2. A different product was sent instead of the one ordered.

3. The product does not match the specifications listed on the product page.

Note: The product will be inspected before processing the return. Once the issue is confirmed, the refund will be issued using the same payment method used for the purchase.

Second: Cases Where Return or Exchange Is Not Accepted

• If perfumes or cosmetics have been opened or used, for health and safety reasons.

• If the packaging of an electronic item (such as a hairdryer or straightener) has been opened or the item has been operated.

• If any original parts or accessories are missing or have been tampered with.

• If more than 7 days have passed since receiving the order.

Third: Refund Method

• Once the return request is approved, the refund will be processed within 5 to 10 business days from the approval date.

• Shipping fees are non-refundable, except in cases where the store is at fault (wrong or damaged product).

Fourth: Return Procedure

1. The customer must contact our customer service to submit a return request and state the reason.

2. After reviewing and approving the request, the authorized shipping company will be arranged to collect the product.

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